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Refund & Cancellation Policy

Completed Services

Lawn care services are generally considered completed once the scheduled service has been performed. If a customer has a concern with completed work, they should contact Keokuk Lawn Care within 24 hours so the issue can be reviewed.

Refunds and Corrections

Depending on the situation, Keokuk Lawn Care may offer a correction, partial refund, full refund, service credit, or another resolution at our discretion.

Cancellations and Rescheduling

Customers should notify us as early as possible if they need to cancel or reschedule a service. Services may be delayed or rescheduled due to weather, unsafe conditions, equipment issues, or lack of property access.

Property Access Issues

If a property cannot be accessed because of locked gates, unsecured pets, blocked areas, or other access issues, the service may be rescheduled. Repeated access issues may result in additional fees or cancellation of future service.

Weather Delays

Lawn care service may be postponed due to rain, storms, wet ground, extreme heat, unsafe conditions, or other weather-related concerns.

Payment Disputes

Customers with billing concerns should contact us as soon as possible at [email protected] or by calling/texting (319) 520-6004 so we can review the issue.